Privacy Policy - generaixoo Women-Only Fitness Club

Introduction

generaixoo B.V. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website at generaixoo.live, use our services, or interact with our women-only fitness club located in Utrecht, Netherlands.

Data Controller

generaixoo B.V. is the data controller responsible for your personal data. Our company is registered in the Netherlands with registration number B56302592 and VAT number NL62015934B02. Our registered address is Kastanjelaan 102, 3528 AF Utrecht, Netherlands.

Legal Basis

We process your personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

Consent: When you have given clear consent for us to process your personal data for specific purposes
Contract: When processing is necessary for the performance of a contract with you
Legal obligation: When processing is necessary for compliance with legal obligations
Legitimate interests: When processing is necessary for our legitimate business interests

Data Collection

The data we collect includes personal information that you provide directly to us and information that is automatically collected when you use our services. We collect the following types of personal data:

Contact information: name, email address, phone number, postal address
Membership information: membership type, payment details, emergency contact information
Health and fitness data: fitness assessments, health questionnaires, training records
Usage data: facility access records, class attendance, personal training sessions
Website data: IP address, browser type, pages visited, cookies and similar technologies
Communication records: emails, phone calls, and other correspondence with our staff

How We Use Your Information

We use your personal data for the following purposes and explain how we use your information in each context:

Providing fitness services: managing your membership, booking classes, personal training sessions
Communication: sending important updates about our services, responding to your inquiries
Safety and security: ensuring the safety of our facilities and members
Legal compliance: meeting our legal and regulatory obligations
Marketing: with your consent, sending promotional materials about our services
Service improvement: analysing usage patterns to enhance our offerings

Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following limited circumstances:

Service providers: trusted partners who assist in operating our business (payment processors, IT support)
Legal requirements: when required by law, court order, or government regulation
Emergency situations: to protect the safety and security of our members and staff

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Active membership data: retained for the duration of your membership plus 7 years for tax and legal purposes
Health and fitness records: retained for 7 years after membership termination
Marketing communications: until you withdraw consent or request deletion
Website cookies: as specified in our Cookie Policy

Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of access: request copies of your personal data
Right to rectification: request correction of inaccurate or incomplete data
Right to erasure: request deletion of your personal data in certain circumstances
Right to restrict processing: request limitation of how we use your data
Right to data portability: request transfer of your data to another organisation
Right to object: object to processing based on legitimate interests or for marketing purposes
Right to withdraw consent: withdraw consent at any time where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Staff training on data protection and privacy
Access controls and authentication procedures

International Transfers

Your personal data is primarily processed within the European Union. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our separate Cookie Policy available on our website.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us at:

Email: privacy@generaixoo.live
Phone: +31 202443637
Post: generaixoo B.V., Kastanjelaan 102, 3528 AF Utrecht, Netherlands

Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable laws. Contact information for the supervisory authority can be found at autoriteitpersoonsgegevens.nl.